Exchanges and Refunds
What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team by email to frankielovesfred@gmail.com and we will resolve the issue as quickly as possible.
How do I return my purchase?
Contact our Customer Service team by email to frankielovesfred@gmail.com. You'll need to provide your contact details and reason for return.
All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery (such as Australia Post 'Extra Cover') to safeguard against loss.
Frankie loves Fred will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team by email to frankielovesfred@gmail.com within 30 days of purchase and we will resolve the issue as quickly as possible.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.